Refunds and Returns
Véloara Refund & Return Policy
At Véloara, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
Returns, Refunds and Exchanges
We accept returns and exchanges for damaged items only. If your item is damaged upon arrival, please contact us within 7 days of delivery to initiate the return or exchange process. After 7 days, we are unable to process returns or exchanges. If your order is lost/stolen or never arrives you may be eligible for a full refund.
How to Request a Return or Exchange
To request a return or exchange for a damaged item:
- Contact us at [Your Contact Email] with your order number and a photo of the damaged product.
- Our team will respond within 1-2 business days with return instructions.
Refund or Store Credit
We offer full refunds to the original payment method or a store credit
- A full refund to your original payment method.
- Store credit for the full amount of the purchase price, which can be used on any future purchase.
Defective or Damaged Items
If your item arrives damaged or defective, we will offer you the choice of a refund or exchange for a replacement product. Please contact us as soon as possible to ensure the best solution for your situation.